Refund Policy

Our Commitment to Your Satisfaction

At MAGIC HOMMOOD, we stand behind the quality of our products. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a comprehensive refund and return policy.

30-Day Return Window

You have 30 calendar days from the date you receive your item to request a return. To be eligible for a return, your item must be:

• In the same condition that you received it
• Unworn or unused
• With all original tags attached
• In its original packaging
• Accompanied by the receipt or proof of purchase

Items Eligible for Return

The following items can be returned for a full refund or exchange:

• Hammocks in unused condition with original packaging
• Unopened mounting systems and hardware
• Accessories that have not been installed or used
• Defective or damaged products regardless of use

Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

• Products that show signs of installation or use
• Items without original packaging or tags
• Custom or personalized orders
• Sale or clearance items marked as final sale

Refund Processing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be processed to your original payment method
• Processing typically takes 5-10 business days
• You will receive an email confirmation when the refund is issued
• Depending on your financial institution, it may take additional time for the refund to appear in your account

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately with photos of the damage. We will:

• Arrange for a free return shipping label
• Send a replacement product at no charge
• Issue a full refund if a replacement is not available
• Process your claim within 24-48 hours

Exchanges

If you need to exchange an item for a different size, color, or model, please return the original item and place a new order for the desired product. This ensures you receive your new item as quickly as possible.

Return Shipping Costs

Return shipping costs depend on the reason for return:

• Defective or damaged items: We provide a prepaid return label at no cost to you
• Change of mind: Customer is responsible for return shipping costs
• Wrong item sent: We cover all return shipping and send correct item free of charge

Late or Missing Refunds

If you have not received a refund within the expected timeframe:

• Check your bank account or credit card statement again
• Contact your credit card company as processing times vary
• Contact your bank as there may be processing delays
• If you have done all of this and still have not received your refund, contact us at support@magichommood.com

Partial Refunds

In certain situations, only partial refunds may be granted:

• Items with obvious signs of use or installation
• Items not in original condition or with missing parts not due to our error
• Items returned more than 30 days after delivery

Restocking Fees

MAGIC HOMMOOD does not charge restocking fees for standard returns. However, custom or special order items that are returned may be subject to a 20% restocking fee.